Personal Banker is a popular job in the United States. Dozens of candidates
submit their application for practically every job opening with this title. How to be the one who succeeds? How to stand out from the crowd? You will find the answers on the pages of this website. Welcome!
What to expect?
Prepare for a lengthy and difficult interview process that consists of four parts. It does not matter if you need to pass four individual interviews, or if they conduct all at once (what is better as it saves you both money and time); at the majority of US-located banking institutions, interview process for personal bankers consists of the following four stages.
The Easy Start – Personal Questions
Every interview starts with several basic questions. They can ask you these questions over the phone, in a group interview, or in a typical face to face meeting with the branch manager or a recruiter:
- Why do you want to become a personal banker?
- Why do you want to work here and not at some other banking institution?
- What characterize a good personal banker from your point of view?
- What are your strengths and weaknesses?
- Can you tell me something about your past working experience?
- Why should we hire you?
These questions are not easy, but still, it goes about the least difficult part of the process. Their goal is to assess your communication skills (every good personal banker should have excellent communication), and your real motivation to do the job. In order to succeed you have to listen carefully and answer all their questions well and to the point.
You should also show respect and recognition for their banking institution. Proceeding this way, you should make it to the next stage.
Interviewers will ask you several behavioral (or situational) questions. They inquire about your past experience and behavior in various work-related situations, in order to assess your competencies and readiness for the job.
- How would you deal with an irate customer? How did you deal with it in the past?
- What would you do if there was not a suitable solution for a prospect?
- Give an example of a time you made a point to go above and beyond with customer service?
- What would you do if you were five hundred dollars short when preparing to leave?
- Describe a situation when you were under pressure. How did you handle that?
When answering these questions, you should always try to recall situations with positive outcome. What more, you should show that you understand a role of a personal banker and that your past successes and failures had prepared you for it.
Technical part – what do you know about banking products and our institution?
You should do your homework before an interview. In fact, you will be trained to do the job well, if they hire you, but on the other hand, someone with serious interest to work in a bank should know something about finance and banking products.
I suggest you to visit the website of the bank of your choice and research their portfolio. It can help you a lot to answer some technical questions related to their offer, and also to flourish in the role play (last part of the interview process). After all, you can also read a little about their values and working environment. Some example questions follow.
- What do you think is our most popular product for young couples?
- Do you use services of our bank? If yes, why do you use it? Can you name few advantages when compared to products of our main competitors?
- Can you describe the difference between credit and debit card?
Last step – The role play
Role play is the typical “finale” of an interview. One can actually win the job contract, or lose his chances completely in a role play. Interviewer will represent a client of a bank and you will play a banker. That is a scenario. . . .Job candidates are supposed to uncover the needs of the client, sell him something, take care of the transaction, or do other tasks personal bankers do in their daily job.
It is not easy, I know… However, you should always accept the role play. If you refuse to do it (complaining about lack of time to prepare, or lack of knowledge, as many job seekers do complain), they will screen you out immediately. Try to be yourself, listen and just then talk, use the right questions and never forget that you are there for the client, not contrariwise.
What to say at the end?
Dozens of competitors, tough interview questions and a role play… Well, it’s difficult to get this job. If you need some advanced help, if you want to do something more than the other job seekers do to prepare for their interview, please have a look at our Personal Banker Interview Guide. You will find there multiple brilliant answers to all tough interview questions, winning interview strategies, as well as a detailed guide on how to ace the typical role play scenarios for personal bankers. It’s your chance to stand out from the crowd and get this job. But will you take it?