A good applicant for any customer service or sales position should strive to go above and beyond for their customers. Tell the interviewers that you use every opportunity to deliver an excellent service to the clients.
Your attitude is more important than the exact situation you will talk about. Show us that you care, that you understand the importance of an excellent customer service. Let’s have a look at some answers:
I consider it my duty to always do my best for every customer. For example, in my last job in a retail store, I always called a friend, an expert in the area of electronics, when a customer asked me a specific question which I couldn’t answer. The customers appreciated the extra effort, and I also felt good.
I always try to exceed the expectations of my customers. For me it is a matter of personal satisfaction. Once I visited a customer at home, outside of my working hours, to explain them the advantages of our mortgage plan. They were a young family and they could not make it to the bank in the opening hours. I decided to visit them in the evening, which really impressed them.
What to say if you never went above and beyond
Applying for your very first job, you can say what you would do to please your customers.
And if you had other jobs before, but never went above and beyond for the clients (for whatever reason), you can try and make something up, searching inspiration in your own shopping experience, in an exceptional service you received somewhere.
Most likely you did something extraordinary (or at least wanted to do), you just can not remember the situation. In such a case it is perfectly all right to use your imagination, and show us that you have the right attitude to the job.
* Note: We receive plenty of traffic to this particular page, from people who apply for all kinds of jobs in retail (and not for a position of a Banker).
If you are one of them, we recommend the following article: https://interviewpenguin.com/behavioral-interview-questions-and-answers/ for great answer to this question, and to many other difficult behavioral questions you will face in your retail interview.
If you apply for a position of a Personal Banker, however, please continue with one of the questions below:
- Describe a situation when you were under pressure at work.
- Can you describe the difference between credit card and debit card?